Introductory Text
PART I GENERAL
1.Title, commencement and application
2.Interpretation
3.General principles in handling representations
PART II SETTING UP THE REPRESENTATIONS PROCEDURE
4.Senior officer responsible for complaints
5.Complaints officer
6.Information and training for staff
PART III NATURE AND SCOPE OF THE REPRESENTATIONS PROCEDURE
7.Scope of the representations procedure
8.Representations subject to concurrent consideration
9.Representations falling to be considered by more than one local authority
10.Handling of care standards representations
PART IV HANDLING AND CONSIDERATION OF REPRESENTATIONS
11.Making representations
12.Duty of the local authority to provide information and assistance for complainants
13.Representations made by “other persons” under section 26(3)(e) of the Act
14.Withdrawal of representations
15.Local Resolution
16.Formal Consideration
17.Appointment of independent person
18.Response
PART V LEARNING FROM REPRESENTATIONS
19.Monitoring the operation of the representations procedure
20.Annual Report
PART VI TRANSITIONAL PROVISIONS AND REVOCATION
21.Transitional Provisions and Savings
22.Revocation
Signature
Explanatory Note