Police Reform and Social Responsibility Act 2011

Resolution of other complaints

3 (1) This paragraph applies in relation to qualifying complaints which—

(a) relate to a holder of the office of—

(i) police and crime commissioner,

(ii) deputy police and crime commissioner, or

(iii) Deputy Mayor for Policing and Crime (unless the holder of that office is a member of the London Assembly), and

(b) are not, or cease to be, investigated by the Independent Police Complaints Commission or a police force.

(2) Regulations—

(a) may not provide for the investigation of such complaints; but

(b) must provide for police and crime panels to engage in informal resolution of such complaints.

(3) This paragraph does not prevent regulations from making provision about the receipt or initial handling of qualifying complaints otherwise than by police and crime panels.

(4) This paragraph does not prevent regulations from making provision about—

(a) circumstances in which police and crime panels are not required to engage in informal resolution of such complaints; and

(b) circumstances in which informal resolution of such complaints is to be discontinued;

including provision about the determination of such matters (whether by police and crime panels or otherwise).

(5) In this Schedule—

(a) references to engaging in informal resolution of a complaint are references to encouraging, facilitating, or otherwise assisting in, the resolution of the complaint otherwise than by legal proceedings; and

(b) references to informal resolution of a complaint are to be construed accordingly.