Public Services Ombudsman (Wales) Act 2005

4Who can complainE+W

This adran has no associated Nodiadau Esboniadol

(1)The persons entitled to make a complaint to the Ombudsman [F1under this Part] are—

(a)a member of the public (in this [F2Part] referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 7 to 11;

(b)a person authorised by the person aggrieved to act on his behalf;

(c)if the person aggrieved is not capable of authorising a person to act on his behalf (for example because he has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.

(2)Member of the public” means any person other than a listed authority acting in its capacity as such.

(3)It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to him.