4Who can complainE+W
(1)The persons entitled to make a complaint to the Ombudsman [F1under this Part] are—
(a)a member of the public (in this [F2Part] referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 7 to 11;
(b)a person authorised by the person aggrieved to act on his behalf;
(c)if the person aggrieved is not capable of authorising a person to act on his behalf (for example because he has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
(2)“Member of the public” means any person other than a listed authority acting in its capacity as such.
(3)It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to him.
Textual Amendments
F1Words in s. 4(1) inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 16(a); S.I. 2014/2718, art. 2(b)
F2Word in s. 4(1)(a) substituted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 16(b); S.I. 2014/2718, art. 2(b)