Public Services Ombudsman (Wales) Act 2005 (c. 10)

Part 2 E+W Investigation of complaints [F1 relating to listed authorities]

Textual Amendments

F1 Words in Pt. 2 heading inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 14; S.I. 2014/2718, art. 2(b)

Modifications etc. (not altering text)

C1 Pt. 2 applied (with modifications) (22.11.2012) by The Police and Crime Panels (Application of Local Authority Enactments) Regulations 2012 (S.I. 2012/2734), regs. 1(1), 3-6, Sch. Pt. 3

C2 Pt. 2 applied (11.10.2005) by The Public Services Ombudsman (Wales) Act 2005 (Commencement No. 1 and Transitional Provisions and Savings) Order 2005 (S.I. 2005/2800), art. 6

Miscellaneous E+W

33 Publicity for complaints procedures E+W

(1) A listed authority must take reasonable steps to provide information to the public about—

(a) the right to make a complaint to the Ombudsman in respect of the authority,

(b) the right of the authority to refer a complaint to the Ombudsman,

(c) the time limits for making and referring complaints to the Ombudsman, and

(d) how to contact the Ombudsman.

(2) In particular, information about the matters specified in subsection (1) must be included in or provided with—

(a) any document published by the listed authority which contains information about—

(i) relevant services provided by the authority to members of the public, or

(ii) the procedures of the authority for dealing with complaints, and

(b) any document issued by the listed authority in responding to a complaint made to it by a person who might be entitled to make the complaint to the Ombudsman.

(3) The Ombudsman may issue guidance to listed authorities with respect to the discharge of their functions under this section.

(4) A listed authority must have regard to guidance given by the Ombudsman under subsection (3).

(5) “Relevant service” has the meaning given in section 7.

[F2 (8) This section applies to a care home provider (see section 34R), a domiciliary care provider (see section 34S) or an independent palliative care provider (see section 34T) as it applies to a listed authority.

(9) But in its application in accordance with subsection (8), the reference to “relevant services” in subsection (2)(a)(i) is to be read as a reference to the matters to which Part 2A applies (see section 34A).]

Textual Amendments

F2 S. 33(8)(9) inserted (6.4.2016) by Regulation and Inspection of Social Care (Wales) Act 2016 (anaw 2), s. 188(1), Sch. 3 para. 59; S.I. 2016/467, art. 2