Introduction
Summary
Territorial Extent and Devolution
Commentary on Sections
Part 1: the Public Services Ombudsman for Wales
Section 1: The Public Services Ombudsman for Wales
Schedule 1: Public Services Ombudsman for Wales: Appointment Etc.
Part 2: Investigation of Complaints
Power of investigation
Section 2: Power of investigation
Section 3: Alternative resolution of complaints
Complaints
Section 4: Who can complain
Section 5: Requirements: complaints made to the Ombudsman
Section 6: Requirements: complaints referred to the Ombudsman
Matters which may be investigated
Section 7: Matters which may be investigated
Section 8: Exclusion: matters not relating to Wales
Section 9: Exclusion: other remedies
Section 10: Other excluded matters
Schedule 2: Excluded Matters
Section 11: Decisions taken without maladministration
Decisions not to investigate etc.
Section 12: Decisions not to investigate or to discontinue investigation
Investigation procedure and evidence
Section 13: Investigation procedure
Section 14: Information, documents and evidence
Section 15: Obstruction and contempt
Reports of investigations
Section 16: Reports of Investigations
Section 17: Publicising reports
Section 18: Publicising reports: health care providers
Section 19: Action following receipt of a report
Section 20: Non-action following receipt of a report
Section 21: Reports: alternative procedure
Special reports
Section 22: Special reports
Section 23: Special reports: supplementary
Section 24: Special reports relating to the Assembly
Consultation and co-operation
Section 25: Consultation and co-operation with other ombudsmen
Disclosure
Section 26: Disclosure of information
Section 27: Disclosure prejudicial to the safety of the State or contrary to the public interest
Section 28: Listed Authorities
Schedule 3 Listed Authorities
Section 29: Restrictions on power to amend Schedule 3
Section 30: Provisions in orders adding persons to Schedule 3
Miscellaneous
Section 31: Power to issue guidance
Section 32: Protection from defamation claims
Section 33: Publicity for complaints procedures
Section 34: Compensation for the person aggrieved
Part 3: Miscellaneous and General
Conduct of local government members and employees
Section 35: Conduct of local government members and employees
Schedule 4: Conduct of Local Government Members and Employees
Abolition of existing bodies and offices
Section 36: Abolition of existing bodies and offices
Section 37: Transfer of property, staff etc.
Schedule 5: Transfer of Staff, Property Etc.
Section 38: Undetermined complaints
General
Section 39: Amendments and repeals
Section 40: Commencement
Section 41: Interpretation
Section 42: Former health care providers and social landlords: modifications
Section 43: Consequential, transitional provisions etc.
Section 44: Orders, regulations and directions
Section 45: Extent
Commencement
Glossary of Terms
Hansard References