Public Services Ombudsman (Wales) Act 2005

  1. Introduction

  2. Summary

  3. Territorial Extent and Devolution

  4. Commentary on Sections

    1. Part 1: the Public Services Ombudsman for Wales

      1. Section 1: The Public Services Ombudsman for Wales

    2. Schedule 1: Public Services Ombudsman for Wales: Appointment Etc.

    3. Part 2: Investigation of Complaints

      1. Power of investigation

        1. Section 2: Power of investigation

        2. Section 3: Alternative resolution of complaints

      2. Complaints

        1. Section 4: Who can complain

        2. Section 5: Requirements: complaints made to the Ombudsman

        3. Section 6: Requirements: complaints referred to the Ombudsman

      3. Matters which may be investigated

        1. Section 7: Matters which may be investigated

        2. Section 8: Exclusion: matters not relating to Wales

        3. Section 9: Exclusion: other remedies

        4. Section 10: Other excluded matters

    4. Schedule 2: Excluded Matters

      1. Section 11: Decisions taken without maladministration

      2. Decisions not to investigate etc.

        1. Section 12: Decisions not to investigate or to discontinue investigation

      3. Investigation procedure and evidence

        1. Section 13: Investigation procedure

        2. Section 14: Information, documents and evidence

        3. Section 15: Obstruction and contempt

      4. Reports of investigations

        1. Section 16: Reports of Investigations

        2. Section 17: Publicising reports

        3. Section 18: Publicising reports: health care providers

        4. Section 19: Action following receipt of a report

        5. Section 20: Non-action following receipt of a report

        6. Section 21: Reports: alternative procedure

      5. Special reports

        1. Section 22: Special reports

        2. Section 23: Special reports: supplementary

        3. Section 24: Special reports relating to the Assembly

      6. Consultation and co-operation

        1. Section 25: Consultation and co-operation with other ombudsmen

      7. Disclosure

        1. Section 26: Disclosure of information

        2. Section 27: Disclosure prejudicial to the safety of the State or contrary to the public interest

        3. Section 28: Listed Authorities

    5. Schedule 3 Listed Authorities

      1. Section 29: Restrictions on power to amend Schedule 3

      2. Section 30: Provisions in orders adding persons to Schedule 3

      3. Miscellaneous

        1. Section 31: Power to issue guidance

        2. Section 32: Protection from defamation claims

        3. Section 33: Publicity for complaints procedures

        4. Section 34: Compensation for the person aggrieved

    6. Part 3: Miscellaneous and General

      1. Conduct of local government members and employees

        1. Section 35: Conduct of local government members and employees

    7. Schedule 4: Conduct of Local Government Members and Employees

      1. Abolition of existing bodies and offices

        1. Section 36: Abolition of existing bodies and offices

        2. Section 37: Transfer of property, staff etc.

    8. Schedule 5: Transfer of Staff, Property Etc.

      1. Section 38: Undetermined complaints

      2. General

        1. Section 39: Amendments and repeals

        2. Section 40: Commencement

        3. Section 41: Interpretation

        4. Section 42: Former health care providers and social landlords: modifications

        5. Section 43: Consequential, transitional provisions etc.

        6. Section 44: Orders, regulations and directions

        7. Section 45: Extent

  5. Commencement

  6. Glossary of Terms

  7. Hansard References