Service user’s guide
6.—(1) The registered person shall produce a written service user’s guide which shall include—
(a)a summary of the statement of purpose;
(b)the terms and conditions in respect of the services to be provided to service users, including details as to the amount and method of payment of fees, if appropriate;
(c)a summary of the complaints procedure established in accordance with regulation 22; and
(d)the address and telephone number of the Regulation and Improvement Authority.
(2) The registered person shall supply a copy of the service user’s guide to the Regulation and Improvement Authority and every service user and, upon request, to the service user’s representative.
(3) On request the registered person shall also provide, to the service user or the service user’s representative, access to a copy of the most recent inspection report and information on how to access earlier inspection reports.