Obligation for listed authority to have complaints handling procedure
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adran has no associated
Nodiadau Esboniadol
36.—(1) A listed authority must ensure—
(a)it has a complaints handling procedure in respect of action taken by the listed authority, and
(b)any such procedure complies with the statement of principles.
(2) A listed authority which is responsible for a complaints handling procedure—
(a)in relation to, or
(b)operated by,
another listed authority, must ensure the procedure complies with the statement of principles.