(1)The Scottish Ministers may by order make provision about the making, consideration and determination of complaints concerning the exercise of functions conferred by or under this Part.
(2)The provision which may be made under subsection (1) includes provision about—
(a)matters which may, or may not, be the subject of a complaint,
(b)who may make a complaint,
(c)how a complaint may be made,
(d)time limits for making complaints,
(e)steps which require to be taken before a complaint may be made,
(f)who is to consider a complaint,
(g)the procedure for the consideration of a complaint,
(h)the obtaining of information for the purpose of considering a complaint,
(i)the keeping of records in relation to complaints or their consideration,
(j)the making of findings, and reporting, following the consideration of a complaint.
(3)An order under subsection (1) may modify any enactment.