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(1)Standards and outcomes set out in the Scottish Social Housing Charter may, for example, relate to—
(a)the housing needs for which social landlords should provide,
(b)the prevention and alleviation of homelessness,
(c)the provision and management of sites for gypsies and travellers, whatever their race or origin,
(d)the acquisition and disposal of housing accommodation,
(e)the allocation of housing accommodation,
(f)the terms of tenancies and the principles upon which levels of rent should be determined,
(g)the condition and quality of housing accommodation,
(h)the maintenance and repair of housing accommodation,
(i)the contribution of registered social landlords and local authority landlords to the amenity of the areas in which housing accommodation is situated,
(j)the contribution to and promotion of the environmental well-being and regeneration of the areas in which housing accommodation is situated,
(k)the prevention of harassment or anti-social behaviour,
(l)the provision of information to the public by registered social landlords on their housing services and governance arrangements,
(m)the participation of tenants (and bodies representing tenants) in formulating social landlords’ proposals concerning the provision of housing services and in reviewing those proposals once formulated,
(n)the procedures for dealing with tenants’ complaints about social landlords and for resolving other disputes between social landlords and their tenants.
(2)Different standards and outcomes may be set out for different social landlords or for different areas or cases.
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Text created by the Scottish Executive department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes were introduced in 1999 and accompany all Acts of the Scottish Parliament except those which result from Budget Bills
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