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(1)A listed authority must take reasonable steps to publicise the application and effect of this Act in relation to the authority including, in particular, providing information about—
(a)the right conferred by this Act to make a complaint,
(b)the time limit for doing so, and
(c)how to contact the Ombudsman.
(2)Information about the matters specified in subsection (1)(a) to (c) must be included in or provided with—
(a)any document published by the listed authority and containing information about services provided by the authority to members of the public or about the procedures of the authority for dealing with complaints,
(b)any document issued by the listed authority responding to a complaint made to it by any person who might be entitled to make a complaint to the Ombudsman.
(3)The Ombudsman may issue guidance with respect to the performance by listed authorities of their duties under this section.
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Text created by the Scottish Executive department responsible for the subject matter of the Act to explain what the Act sets out to achieve and to make the Act accessible to readers who are not legally qualified. Explanatory Notes were introduced in 1999 and accompany all Acts of the Scottish Parliament except those which result from Budget Bills
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