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Scottish Public Services Ombudsman Act 2002

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Changes over time for: Section 16B

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Scottish Public Services Ombudsman Act 2002, Section 16B is up to date with all changes known to be in force on or before 14 October 2019. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations. Help about Changes to Legislation

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Whole provisions yet to be inserted into this Act (including any effects on those provisions):

  • Sch. 2 para. 37A inserted by 2007 asp 3 Sch. 5 para. 27 (This amendment not applied to legislation.gov.uk. Sch. 5 para. 27 repealed (31.1.2011) by 2010 asp 8, sch. 4 Pt. 2; S.S.I. 2011/30, art. 3(1), Sch. 1)
  • sch. 2 para. 52B inserted by 2019 asp 9 sch. 2 para. 2

[F116BModel complaints handling proceduresS

This section has no associated Explanatory Notes

(1)The Ombudsman may publish model complaints handling procedures for listed authorities.

(2)A model complaints handling procedure (referred to in this Act as a “model CHP”) must comply with the statement of principles.

(3)The Ombudsman may publish different model CHPs for different purposes.

(4)Before publishing a model CHP the Ombudsman must consult such listed authorities or groups of listed authorities as the Ombudsman thinks fit.

(5)The Ombudsman may from time to time revise and re-publish any model CHP; and in doing so subsection (4) applies.

(6)Where a model CHP is revised and re-published by virtue of subsection (5), section 16C has effect with the following modifications—

(a)any specification under subsection (1) of that section in relation to the model CHP continues in effect as a specification in relation to the revised and re-published model CHP,

(b)any other reference to a model CHP is to the model CHP as revised and re-published,

(c)subsection (3) of that section is omitted.

(7)The Ombudsman may withdraw any model CHP at any time; and any specification under section 16C(1) in relation the model CHP ceases to have effect.]

Textual Amendments

F1Ss. 16A-16G and cross-heading inserted (1.8.2010) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 119, 134(7); S.S.I. 2010/221, art. 3(2), sch.

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