F1Complaints handling procedures: promotion of best practice etc.
Annotations:
Amendments (Textual)
16GComplaints handling procedures: promotion of best practice etc.
1
The Ombudsman must—
a
monitor practice and identify any trends in practice as respects the way in which listed authorities handle complaints,
b
promote best practice in relation to such complaints handling,
c
encourage co-operation and the sharing of best practice among listed authorities in relation to complaints handling.
2
A listed authority must co-operate with the Ombudsman in the exercise of the function in subsection (1).
3
The duty in subsection (2) does not apply to the extent that—
a
the listed authority lacks the necessary powers (other than by virtue of this Act) to ensure compliance with the duty, or
b
the duty is inconsistent with any other enactment.
Ss. 16A-16G and cross-heading inserted (1.8.2010) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 119, 134(7); S.S.I. 2010/221, art. 3(2), sch.