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Scottish Public Services Ombudsman Act 2002

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[F1Complaints handling procedures: promotion of best practice etc.S

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Amendments (Textual)

F1Ss. 16A-16G and cross-heading inserted (1.8.2010) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 119, 134(7); S.S.I. 2010/221, art. 3(2), sch.

16GComplaints handling procedures: promotion of best practice etc.S

(1)The Ombudsman must—

(a)monitor practice and identify any trends in practice as respects the way in which listed authorities handle complaints,

(b)promote best practice in relation to such complaints handling,

(c)encourage co-operation and the sharing of best practice among listed authorities in relation to complaints handling.

(2)A listed authority must co-operate with the Ombudsman in the exercise of the function in subsection (1).

(3)The duty in subsection (2) does not apply to the extent that—

(a)the listed authority lacks the necessary powers (other than by virtue of this Act) to ensure compliance with the duty, or

(b)the duty is inconsistent with any other enactment.]

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