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Public Services Ombudsman (Wales) Act 2019
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46Alternative resolution of matters
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(1)The Ombudsman may take any action the Ombudsman considers appropriate with a view to resolving a matter which the Ombudsman has the power to investigate under this Part.
(2)The Ombudsman may take action under this section in addition to or instead of conducting an investigation.
(3)Any action under this section must be taken in private.
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